How to write a brand story

The best way to stand out and get attention in today’s media saturated world is by telling a compelling brand story. Brand stories create a consistent relatable story arc that shows what your brand has to offer by showing what you really care about and what you stand for as a company. 

brand story

Without a brand story, the rest of your communications not only fall flat but will be inconsistent with each other and be devoid of emotion. I recommend really nailing your brand story before proceeding further with your other communications materials. 

Big corporations like Coca-Cola and Apple have long realised the power of using their unique brand story to build connections with their audience. Below is all you need to know about writing a compelling brand story.

Brand storytelling tips

​A compelling brand story should be able to generate consumer trust straight away and not just any story will do. Your brand story should have the right elements to stimulate emotion and connect with the reader. Here’s how you can do that:

Brand story personality

A brand story is not an impersonal thing like a clickbait or a marketing tool, instead, it is a way of showing brand persona. A great brand story should be driven by your brand’s personality whilst clearly demonstrating who work for you. And don’t forget the people who have been instrumental in your business’s growth and success! Most big tech brands today share their personality by telling the stories behind their creation, think of Steve Jobs and Apple or Jeff Bezos and Amazon.

However, your brand story shouldn’t end up being an individual’s biography. Rather, it should tell the evolution of the brand, showing how it was inspired by an individual’s personality and it should definitely be a relatable journey (at least in the beginning). This way, it provides someone real that your customers can trust, since people are more likely to trust other people rather than an abstract concept or corporation. 

brand story starbucks

Connection through a brand story

At its core, your brand story isn’t really about your company. Its goal is to establish a connection with your customers. Therefore, it should be able to tell your customers that you understand them and you’re on their side. It should also be able to make your brand relatable and distinguishable. For example, Jessica Alba’s The Honest Company was able to raise millions of dollars by creating a brand story that connects people to its non toxic household goods products.

Research indicates that the human brain responds to the descriptive power of stories in deeply affecting ways, influencing both the sensory and motor cortex. To read a story is to feel an experience and to synchronise our minds with the subject of the story,’ Neil Patel states. 

Brand story simplicity

A simple brand story is better and easier to tell whereas an overly complex story can erode trust. Every good story has a beginning, a middle and an end and your brand story should follow this fundamental structure. No matter how bulky the description of your brand’s story it should conceptually follow the following process: 

  1. Problem: start by explaining the problem that you noticed.
  2. Solution: describe the process you followed to solve it.
  3. Success: talk about how successful you have been.

Brand stories that embody these qualities are more trustworthy. The wildly popular Beats by Dre is a good example. The brand tells a story of how its product transmits the feeling of being in the studio which was rare at the time.

Your story should shape your existence

how to write a brand story

A compelling brand story should describe the whole reason for the existence of your company. Explaining why your brand exists builds trust and answers the question of why people should buy from you. Just like the way the TOMS shoe company shows that for every pair of shoes purchased, they donate a pair to someone in need. This explains the reason why they exist, to improve the lives of those in need. It also helps to elicit empathy and altruism in whoever reads their brand story, which is a very powerful motivator within humans.

Remember this iconic television commercial from Chanel No. 5? It employs classic storytelling techniques and has a clearly identifiable brand story that provides the foundation for their infamous product. 

​Remember, by answering the question of why your brand exists with a story, you can build the trust of your customers. It’s also worth refining the tone of voice and getting the structure super clear and readable. Don’t just ramble on with whimsical overwritten blurbs just because they sound fun. It might pay to revisit the five building block questions of writing

Overall, a terrific brand story is a powerful way of building a foundation of trust and establishing a business that people want to align themselves to and which breeds loyalty.